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	<title>Comments on: Why Kmart is Wrong to use Chris Brogan</title>
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		<title>By: Adam Miller</title>
		<link>http://fialkoffconsulting.com/chris-brogan-kmart-are-wrong/comment-page-1/#comment-135</link>
		<dc:creator>Adam Miller</dc:creator>
		<pubDate>Tue, 16 Dec 2008 13:53:38 +0000</pubDate>
		<guid isPermaLink="false">http://www.nooozeguy.com/?p=686#comment-135</guid>
		<description>Related article in yesterday&#039;s WSJ: http://online.wsj.com/article/SB122884677205091919.html</description>
		<content:encoded><![CDATA[<p>Related article in yesterday&#8217;s WSJ: <a href="http://online.wsj.com/article/SB122884677205091919.html" rel="nofollow">http://online.wsj.com/article/SB122884677205091919.html</a></p>
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		<title>By: Brands need &#8216;active&#8217; blogging; sponsored posts could be the key &#124; Feeds &#124; ZDNet.com</title>
		<link>http://fialkoffconsulting.com/chris-brogan-kmart-are-wrong/comment-page-1/#comment-130</link>
		<dc:creator>Brands need &#8216;active&#8217; blogging; sponsored posts could be the key &#124; Feeds &#124; ZDNet.com</dc:creator>
		<pubDate>Mon, 15 Dec 2008 21:01:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.nooozeguy.com/?p=686#comment-130</guid>
		<description>[...] it appeared that many respondents were so distracted by the inclusion of Brogan&#8217;s name in Owyang&#8217;s question that they missed the depth and breadth of the question itself. What [...]</description>
		<content:encoded><![CDATA[<p>[...] it appeared that many respondents were so distracted by the inclusion of Brogan&#8217;s name in Owyang&#8217;s question that they missed the depth and breadth of the question itself. What [...]</p>
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		<title>By: Ruth Seeley</title>
		<link>http://fialkoffconsulting.com/chris-brogan-kmart-are-wrong/comment-page-1/#comment-128</link>
		<dc:creator>Ruth Seeley</dc:creator>
		<pubDate>Mon, 15 Dec 2008 05:33:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.nooozeguy.com/?p=686#comment-128</guid>
		<description>What would actually have been really cool - and far more effective - would have been if Kmart had run a contest for its detractors - or diehard Walmart or Target shoppers - with five $500 prizes, on condition that the folks who won the prizes either blog or participate in a podcast or videocast about how an actual visit to the store had changed - or confirmed - their perceptions of the store.

Don&#039;t know how it works in the US, but in Canada, when market research/focus groups are being done, people who work in marketing, advertising, and PR are automatically disqualified from participating - and it is always one of the questions asked. Whether it&#039;s answered honestly or not is moot, of course.

&lt;abbr&gt;&lt;em&gt;Ruth Seeley’s last blog post..&lt;a href=&quot;http://nospinpr.com/2008/12/14/why-communicating-with-your-stakeholders-doesnt-constitute-spin/&quot; rel=&quot;nofollow&quot;&gt;Why communicating with your stakeholders doesn’t constitute spin&lt;/a&gt;&lt;/em&gt;&lt;/abbr&gt;</description>
		<content:encoded><![CDATA[<p>What would actually have been really cool &#8211; and far more effective &#8211; would have been if Kmart had run a contest for its detractors &#8211; or diehard Walmart or Target shoppers &#8211; with five $500 prizes, on condition that the folks who won the prizes either blog or participate in a podcast or videocast about how an actual visit to the store had changed &#8211; or confirmed &#8211; their perceptions of the store.</p>
<p>Don&#8217;t know how it works in the US, but in Canada, when market research/focus groups are being done, people who work in marketing, advertising, and PR are automatically disqualified from participating &#8211; and it is always one of the questions asked. Whether it&#8217;s answered honestly or not is moot, of course.</p>
<p><abbr><em>Ruth Seeley’s last blog post..<a href="http://nospinpr.com/2008/12/14/why-communicating-with-your-stakeholders-doesnt-constitute-spin/" rel="nofollow">Why communicating with your stakeholders doesn’t constitute spin</a></em></abbr></p>
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		<title>By: Ben Kunz</title>
		<link>http://fialkoffconsulting.com/chris-brogan-kmart-are-wrong/comment-page-1/#comment-127</link>
		<dc:creator>Ben Kunz</dc:creator>
		<pubDate>Sun, 14 Dec 2008 03:14:32 +0000</pubDate>
		<guid isPermaLink="false">http://www.nooozeguy.com/?p=686#comment-127</guid>
		<description>The comment above by Chris Kenton says it all: &quot;It was so clearly out of the mold of what I’ve come to appreciate about reading Chris. It reminded me of listening to radio personalities pitch products. Their tone of voice changes, their cadence changes, and I’m never really convinced that they believe what they’re saying about the product.&quot;

Mr. Brogan may be feeling hurt that many of us are critiquing him today. I&#039;d advise him to look at it as honest social media feedback -- taking $500 to use your podium to write glowingly of a retailer you typically don&#039;t visit is a glaring mistake that erodes credibility, even if you had a jolly good time at Kmart spending the cash on the gift card. If you can&#039;t see the conflict, well, please, look again.

It all comes down to what we value most about Chris -- his voice. At his best, Chris Brogan offers the kind of wisdom that makes you feel you can leap into a new media and do something different to change your world. Letting that voice be morphed into a manipulated opinion is disappointing -- so please, please, let&#039;s stop such nonsense before it spreads elsewhere and devalues all of social media currency.

And to the pay-per-post boys behind the entire campaign -- if you really must try to game the system, please do it in a dark corner where the rest of us don&#039;t have to look at it. I&#039;ll take my advertising and editorial straight up, please, with no hidden strings.

&lt;abbr&gt;&lt;em&gt;Ben Kunz’s last blog post..&lt;a href=&quot;http://www.thoughtgadgets.com/2008/12/problem-with-chris-brogans-kmart.html&quot; rel=&quot;nofollow&quot;&gt;The problem with Chris Brogan&#039;s Kmart promotion&lt;/a&gt;&lt;/em&gt;&lt;/abbr&gt;</description>
		<content:encoded><![CDATA[<p>The comment above by Chris Kenton says it all: &#8220;It was so clearly out of the mold of what I’ve come to appreciate about reading Chris. It reminded me of listening to radio personalities pitch products. Their tone of voice changes, their cadence changes, and I’m never really convinced that they believe what they’re saying about the product.&#8221;</p>
<p>Mr. Brogan may be feeling hurt that many of us are critiquing him today. I&#8217;d advise him to look at it as honest social media feedback &#8212; taking $500 to use your podium to write glowingly of a retailer you typically don&#8217;t visit is a glaring mistake that erodes credibility, even if you had a jolly good time at Kmart spending the cash on the gift card. If you can&#8217;t see the conflict, well, please, look again.</p>
<p>It all comes down to what we value most about Chris &#8212; his voice. At his best, Chris Brogan offers the kind of wisdom that makes you feel you can leap into a new media and do something different to change your world. Letting that voice be morphed into a manipulated opinion is disappointing &#8212; so please, please, let&#8217;s stop such nonsense before it spreads elsewhere and devalues all of social media currency.</p>
<p>And to the pay-per-post boys behind the entire campaign &#8212; if you really must try to game the system, please do it in a dark corner where the rest of us don&#8217;t have to look at it. I&#8217;ll take my advertising and editorial straight up, please, with no hidden strings.</p>
<p><abbr><em>Ben Kunz’s last blog post..<a href="http://www.thoughtgadgets.com/2008/12/problem-with-chris-brogans-kmart.html" rel="nofollow">The problem with Chris Brogan&#8217;s Kmart promotion</a></em></abbr></p>
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		<title>By: thom singer</title>
		<link>http://fialkoffconsulting.com/chris-brogan-kmart-are-wrong/comment-page-1/#comment-126</link>
		<dc:creator>thom singer</dc:creator>
		<pubDate>Sun, 14 Dec 2008 00:45:05 +0000</pubDate>
		<guid isPermaLink="false">http://www.nooozeguy.com/?p=686#comment-126</guid>
		<description>How do we know that Kmart is not doing &quot;other&quot; things too?  Do they utilize customer feedback in their online communities?  Do they have online communities or are they working on it?

I have no clue what they are doing in the world of social media beyond giving Chris $500.  Unless we know this, how can we be critical.  If the only thing they have done or will do is the &quot;Chris Brogan Experiment&quot; then they are silly.  I guess that this is a part of a bigger strategy of reaching people via social media.

Another mistake we all make in social media is we see the world through our own eyes.  We make assumptions based on what we see and assume.  If working with Chris Brogan is one spoke (of many) in their wheel then are they not being smart?  

We must look at this out of the vaacuum of how we want social media to be.

Two more cents

&lt;abbr&gt;&lt;em&gt;thom singer’s last blog post..&lt;a href=&quot;http://thomsinger.blogspot.com/2008/12/celebrate-austin-entrepreneurship_4023.html&quot; rel=&quot;nofollow&quot;&gt;&quot;Celebrate Austin Entrepreneurship Project&quot; - Vignette&lt;/a&gt;&lt;/em&gt;&lt;/abbr&gt;</description>
		<content:encoded><![CDATA[<p>How do we know that Kmart is not doing &#8220;other&#8221; things too?  Do they utilize customer feedback in their online communities?  Do they have online communities or are they working on it?</p>
<p>I have no clue what they are doing in the world of social media beyond giving Chris $500.  Unless we know this, how can we be critical.  If the only thing they have done or will do is the &#8220;Chris Brogan Experiment&#8221; then they are silly.  I guess that this is a part of a bigger strategy of reaching people via social media.</p>
<p>Another mistake we all make in social media is we see the world through our own eyes.  We make assumptions based on what we see and assume.  If working with Chris Brogan is one spoke (of many) in their wheel then are they not being smart?  </p>
<p>We must look at this out of the vaacuum of how we want social media to be.</p>
<p>Two more cents</p>
<p><abbr><em>thom singer’s last blog post..<a href="http://thomsinger.blogspot.com/2008/12/celebrate-austin-entrepreneurship_4023.html" rel="nofollow">&quot;Celebrate Austin Entrepreneurship Project&quot; &#8211; Vignette</a></em></abbr></p>
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		<title>By: Chris Kenton</title>
		<link>http://fialkoffconsulting.com/chris-brogan-kmart-are-wrong/comment-page-1/#comment-125</link>
		<dc:creator>Chris Kenton</dc:creator>
		<pubDate>Sun, 14 Dec 2008 00:24:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.nooozeguy.com/?p=686#comment-125</guid>
		<description>This is a worthwhile conversation, and I appreciate the pains you&#039;ve taken to make it non-personal. The line between ad and editorial is a huge issue we&#039;re having to rethink in the midst of media fragmentation, and I&#039;m glad someone like Chris is out there trying things and being completely transparent about it. 

I saw the Kmart post when Chris first tweeted about it, and I have to admit, I was a bit taken aback. I have huge respect for Chris&#039;s blog--he&#039;s taught me a lot--and the community he&#039;s developed exemplifies much of what is best about social media. I think what sets Chris apart is that, unlike most blogs that are mostly commentary--ie: about the author and the author&#039;s views--Chris&#039;s blog is far more focused on providing tactical value to his readers. And that&#039;s frankly what felt odd to me about the Kmart post. It was so clearly out of the mold of what I&#039;ve come to appreciate about reading Chris. It reminded me of listening to radio personalities pitch products. Their tone of voice changes, their cadence changes, and I&#039;m never really convinced that they believe what they&#039;re saying about the product. But....

I honestly don&#039;t know what the best alternative is. We need to find ways to support the time and effort that goes into creating content, and text ads and banners won&#039;t cut it for most bloggers. The concept of sponsored posts is worth exploring, but finding the balance between adding value and shilling is one every blogger has to negotiate with his or her own audience in order to be effective, or the sponsorships will go away. I appreciate that Chris is trying things out, and doing so transparently.

&lt;abbr&gt;&lt;em&gt;Chris Kenton’s last blog post..&lt;a href=&quot;http://feeds.feedburner.com/%7Er/typepad/YeTo/%7E3/478753283/the-no-shit-list-resolutions-for-the-rest-of-us.html&quot; rel=&quot;nofollow&quot;&gt;The “No S--t” List: Resolutions for the Rest of Us&lt;/a&gt;&lt;/em&gt;&lt;/abbr&gt;</description>
		<content:encoded><![CDATA[<p>This is a worthwhile conversation, and I appreciate the pains you&#8217;ve taken to make it non-personal. The line between ad and editorial is a huge issue we&#8217;re having to rethink in the midst of media fragmentation, and I&#8217;m glad someone like Chris is out there trying things and being completely transparent about it. </p>
<p>I saw the Kmart post when Chris first tweeted about it, and I have to admit, I was a bit taken aback. I have huge respect for Chris&#8217;s blog&#8211;he&#8217;s taught me a lot&#8211;and the community he&#8217;s developed exemplifies much of what is best about social media. I think what sets Chris apart is that, unlike most blogs that are mostly commentary&#8211;ie: about the author and the author&#8217;s views&#8211;Chris&#8217;s blog is far more focused on providing tactical value to his readers. And that&#8217;s frankly what felt odd to me about the Kmart post. It was so clearly out of the mold of what I&#8217;ve come to appreciate about reading Chris. It reminded me of listening to radio personalities pitch products. Their tone of voice changes, their cadence changes, and I&#8217;m never really convinced that they believe what they&#8217;re saying about the product. But&#8230;.</p>
<p>I honestly don&#8217;t know what the best alternative is. We need to find ways to support the time and effort that goes into creating content, and text ads and banners won&#8217;t cut it for most bloggers. The concept of sponsored posts is worth exploring, but finding the balance between adding value and shilling is one every blogger has to negotiate with his or her own audience in order to be effective, or the sponsorships will go away. I appreciate that Chris is trying things out, and doing so transparently.</p>
<p><abbr><em>Chris Kenton’s last blog post..<a href="http://feeds.feedburner.com/%7Er/typepad/YeTo/%7E3/478753283/the-no-shit-list-resolutions-for-the-rest-of-us.html" rel="nofollow">The “No S&#8211;t” List: Resolutions for the Rest of Us</a></em></abbr></p>
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		<title>By: Josh Fialkoff</title>
		<link>http://fialkoffconsulting.com/chris-brogan-kmart-are-wrong/comment-page-1/#comment-124</link>
		<dc:creator>Josh Fialkoff</dc:creator>
		<pubDate>Sun, 14 Dec 2008 00:02:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.nooozeguy.com/?p=686#comment-124</guid>
		<description>Hi Gib,

Thanks for your feedback. Hopefully you are right and Kmart has a more-expansive plan for how it uses social media.

I look forward to seeing it... and I hope it involves using existing customers to promote the store.

Thanks,
-Josh</description>
		<content:encoded><![CDATA[<p>Hi Gib,</p>
<p>Thanks for your feedback. Hopefully you are right and Kmart has a more-expansive plan for how it uses social media.</p>
<p>I look forward to seeing it&#8230; and I hope it involves using existing customers to promote the store.</p>
<p>Thanks,<br />
-Josh</p>
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		<title>By: Gib</title>
		<link>http://fialkoffconsulting.com/chris-brogan-kmart-are-wrong/comment-page-1/#comment-123</link>
		<dc:creator>Gib</dc:creator>
		<pubDate>Sat, 13 Dec 2008 23:58:20 +0000</pubDate>
		<guid isPermaLink="false">http://www.nooozeguy.com/?p=686#comment-123</guid>
		<description>I disagree.  The effort is very social media oriented.

Izea chose a social media maven, who used multiple online social venues.   Twitter and his blog, for instance.

Also, because Chris is a social media maven, whatever he writes has the potential to erupt across the social mediasphere. Case in point: this blog post.

Coming up with coulda shoulda woulda&#039;s isn&#039;t very practical here, because this is a one-off and not K-Mart&#039;s (or Izea&#039;s) entire strategy for social media.

Social media campaigns, like traditional media campaigns, have many events.

As a one-off event with legs, this one is pretty successful because Chris has enough of a brand name of his own to engender critiques and comments to spread the original post virally.

&lt;abbr&gt;&lt;em&gt;Gib’s last blog post..&lt;a href=&quot;http://feeds.feedburner.com/~r/BriefEpisode/~3/480913683/&quot; rel=&quot;nofollow&quot;&gt;See Resume, See Door, See Applicant Run&lt;/a&gt;&lt;/em&gt;&lt;/abbr&gt;</description>
		<content:encoded><![CDATA[<p>I disagree.  The effort is very social media oriented.</p>
<p>Izea chose a social media maven, who used multiple online social venues.   Twitter and his blog, for instance.</p>
<p>Also, because Chris is a social media maven, whatever he writes has the potential to erupt across the social mediasphere. Case in point: this blog post.</p>
<p>Coming up with coulda shoulda woulda&#8217;s isn&#8217;t very practical here, because this is a one-off and not K-Mart&#8217;s (or Izea&#8217;s) entire strategy for social media.</p>
<p>Social media campaigns, like traditional media campaigns, have many events.</p>
<p>As a one-off event with legs, this one is pretty successful because Chris has enough of a brand name of his own to engender critiques and comments to spread the original post virally.</p>
<p><abbr><em>Gib’s last blog post..<a href="http://feeds.feedburner.com/~r/BriefEpisode/~3/480913683/" rel="nofollow">See Resume, See Door, See Applicant Run</a></em></abbr></p>
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		<title>By: Rachel Kay</title>
		<link>http://fialkoffconsulting.com/chris-brogan-kmart-are-wrong/comment-page-1/#comment-122</link>
		<dc:creator>Rachel Kay</dc:creator>
		<pubDate>Sat, 13 Dec 2008 23:58:11 +0000</pubDate>
		<guid isPermaLink="false">http://www.nooozeguy.com/?p=686#comment-122</guid>
		<description>To me, Kmart is the old school discount store my mom took me to as a kid. I haven&#039;t been back to one since. I have to say, I was pretty impressed that they tried something in the realm of social media that was a different take on anything I have seen so far. Because of the transparency of the approach, it doesn&#039;t come across to me as a bribe, or that he was hired. I imagine Chris could ask for a lot more in terms of compensation if he was truly hired. When journalists accept product etc..., it usually isn&#039;t divulged as part of the story. The idea was to see where $500 could take you in the store and to show what products they offer that we may not have know about. The change I would have made would have been to the comments/prize portion. To me that was the opportunity to get feedback from Kmart consumers - maybe ask them for their favorite store memory.  Mine would have been the popcorn my mom always bought me to snack on while we shopped – better than the theater. Changing that element up to create more of a dialogue may have been more effective in my opinion.</description>
		<content:encoded><![CDATA[<p>To me, Kmart is the old school discount store my mom took me to as a kid. I haven&#8217;t been back to one since. I have to say, I was pretty impressed that they tried something in the realm of social media that was a different take on anything I have seen so far. Because of the transparency of the approach, it doesn&#8217;t come across to me as a bribe, or that he was hired. I imagine Chris could ask for a lot more in terms of compensation if he was truly hired. When journalists accept product etc&#8230;, it usually isn&#8217;t divulged as part of the story. The idea was to see where $500 could take you in the store and to show what products they offer that we may not have know about. The change I would have made would have been to the comments/prize portion. To me that was the opportunity to get feedback from Kmart consumers &#8211; maybe ask them for their favorite store memory.  Mine would have been the popcorn my mom always bought me to snack on while we shopped – better than the theater. Changing that element up to create more of a dialogue may have been more effective in my opinion.</p>
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		<title>By: Josh Fialkoff</title>
		<link>http://fialkoffconsulting.com/chris-brogan-kmart-are-wrong/comment-page-1/#comment-121</link>
		<dc:creator>Josh Fialkoff</dc:creator>
		<pubDate>Sat, 13 Dec 2008 23:56:38 +0000</pubDate>
		<guid isPermaLink="false">http://www.nooozeguy.com/?p=686#comment-121</guid>
		<description>Hi Heather,

Thanks for your comments!

Your last point was the point I was trying to make: &quot;In my opinion, a topic more worthy of discussion could be how social media plays into KMart’s overall positioning and sales strategies.&quot;

This is my problem with what&#039;s happening.

I wish Kmart would truly have a dialogue with its current and prospective customers by listening and responding to their likes and dislikes.

My view is that that would be more effective than giving bloggers gift cards.

Thanks,
Josh</description>
		<content:encoded><![CDATA[<p>Hi Heather,</p>
<p>Thanks for your comments!</p>
<p>Your last point was the point I was trying to make: &#8220;In my opinion, a topic more worthy of discussion could be how social media plays into KMart’s overall positioning and sales strategies.&#8221;</p>
<p>This is my problem with what&#8217;s happening.</p>
<p>I wish Kmart would truly have a dialogue with its current and prospective customers by listening and responding to their likes and dislikes.</p>
<p>My view is that that would be more effective than giving bloggers gift cards.</p>
<p>Thanks,<br />
Josh</p>
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